Evaluation of e-Government Information and Services among Students in the City of Wroclaw

Satine Abrahamyan

doi:10.31261/spus.12929

Published: 2021-12-31

Vol. 33 (2021)

Evaluation of e-Government Information and Services among Students in the City of Wroclaw

Satine Abrahamyan

Section: Artykuły

https://doi.org/10.31261/spus.12929

Abstract

Undoubtedly, information and communication technologies (ICT) have brought tangible changes not only in the way people communicate on an interpersonal level but also with government offices. Hence, ICT are an enabling tool for the state government to rebuild its relations with citizens by providing better and easier access to the government-related information and services. The efficiency of ICT is acknowledged by almost all states and actions are taken to establish robust e-government system. Surveys, exploring benefits of the implementation of e-government, basically reach to positive conclusions about the consequences of implementation of e-government. It is argued that e-government influences reduction of administrative burden, decrease of repetition of the same administrative procedure, increase financial benefits for the state and citizens. Moreover, e-government increases satisfaction from the government by providing less timeconsuming, easy and cheap e-services. However, currently there is still scarcity of data to what extent citizens are satisfied with e-government information and services based on the above-mentioned criteria. With the purpose of assessing the quality of e-information and e-services and satisfaction with them among the students an online survey has been run. 100 participants, studying at the University of Wroclaw, Wroclaw Medical University, Wroclaw University of Economics and Business evaluated their access to e-information and e-services used by them on e-government website. The survey shows that most of the
respondents are somewhat satisfied with e-information found on the local government website. When it comes to evaluation of e-services by three criteria; time effectiveness, cost effectiveness and user-friendliness
(easiness), most of the respondents are not sure that e-services are less timeconsuming or cheap compared to offline ones, while most of them find e-services quite easy to get.

Keywords:

e-government , e-information , e-services , case of Wroclaw

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Abrahamyan, S. (2021). Evaluation of e-Government Information and Services among Students in the City of Wroclaw. Studia Politicae Universitatis Silesiensis, 33, 133–151. https://doi.org/10.31261/spus.12929

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Vol. 33 (2021)
Published: 2022-05-24

ISSN: 1895-3492

eISSN: 2353-9747

10.31261/spus

Publisher

Wydawnictwo Uniwersytetu Śląskiego | University of Silesia Press

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